Why Training Doesn't Stick: Who is to Blame?

This article, "Why Training Doesn't Stick," presupposes that it does not, and that, as a matter of course, it is a waste of precious dollars to send someone to a workshop or a seminar for training. Soon after training goes the assumption that the trainee will be doing things the old way. While acknowledging that at least sometimes that training does stick, the author has come to understand that the conditions under which training is successful are so specific and so rarely met that when it happens it is the exception rather than the rule. "Who is to blame?" The author answers that question by explaining how we can turn the tables and make "training that sticks" the rule rather than the exception.published or submitted for publicatio

Why Training Doesn't Stick: Who Is to Blame?

published or submitted for publicatio

Library Services to the Graduate Community: The University of California, Berkeley

published or submitted for publicatio

Digital reference: concept, technologies, and implementation in information centres

[ES]La referencia digital es el servicio que bibliotecas y centros de información ofrecen a sus usuarios para que realicen consultas a través de internet. Se describe el concepto de referencia digital y se exponen los diferentes tipos existentes a partir de diversos criterios. Se presentan las tecnologías que se emplean en la actualidad para la recepción de consultas y el envío de las respuestas. Se ofrecen las pautas para la puesta en marcha de un servicio de referencia digital partiendo de cuatro criterios: los agentes implicados, las técnicas empleadas, los recursos disponibles y la gestión del servicio. Se concluye destacando el valor de la referencia digital como un servicio que se ofrece en red y que amplía el espectro de usuarios.[EN]Digital reference is the service offered by libraries and information centres so that users can ask questions through the Internet. The concept of digital reference is described, along with the different typologies based on various criteria. The technologies used today for receiving questions and sending answers are presented. Guidelines are suggested for implementing a digital reference service, based on four criteria: the actors involved, the techniques used, the available resources and the management of the service. It concludes by highlighting the value of digital reference as an online service that expands the range of patrons